We’re looking for a Platform Experience Manager to join our Product & Operations department and help us deliver an exceptional viewer experience across our platforms.
As Platform Experience Manager you will be the voice our viewers, gathering and analysing feedback from multiple sources including social media, review sites and our Viewer Operations team. You will produce monthly sentiment reports and share insights across the business, influencing the product roadmap by advocating and championing for viewer needs and desired features.
You will lead the Viewer Centricity workstream, ensuring viewer feedback drives decision-making across teams. You will also be required to monitor and manage product safety cases, following established processes and support platform operations providing project management assistance when needed.
The successful candidate will have a solid understanding of Everyone TV as an organisation, our products and customer propositions, and what part these all play in the UK TV ecosystem.
You will also need working knowledge of the product development life cycle, the role of a Product Owner and the function and mechanics of the product backlog and an understanding of Everyone TV’s devices business and the relevance of Product Safety legislation.
You will have the ability to work cross-functionally and build collaborative relationships with excellent communication, organisation, and stakeholder management skills and demonstrable success working with customers and their feedback to produce high-quality insights, reports and presentations.
Experience co-ordinating or managing successful business or technology change projects, including deliverable tracking, risk management and reporting is essential.
Everyone TV is committed to providing a workplace where everyone is welcome and diversity is valued. We offer a competitive reward package, and salary is dependent on skills and experience.
The role is based in Everyone TV’s central London offices, at the South Bank.
We’re a flexible working employer, and the company currently works a hybrid pattern.
Closing date: 5th November 2025
CVs to: [email protected]